Refund policy

Made to order, so here is the honest version.

Every piece is stitched for one person after they order it. We cannot restock returns the way a shop with shelves can, so we do not accept returns for change of mind, and we do not accept returns on custom or personalized work at all.

What we will always fix

If the stitching is flawed, the garment arrives damaged, or we sent the wrong item, color or size — that is on us. Email info@shopcopperco.com within 14 days of delivery with a photo and we will remake it or refund it. Your choice.

Sizing

Size charts are in the photos on every listing, with real chest and length measurements. Measure a shirt you already like and compare — it is the best way to avoid a sizing problem on a made-to-order piece. Not sure? Email before you order and we will help.

Cancellations

Email within 24 hours of ordering and we will cancel and refund in full. After that the machine has usually already run.

Damaged in transit

Send a photo of the item and the packaging within 14 days and we will sort it out.